Terms of purchase
Sales conditions
These sales conditions apply to all sales of goods and services from www.broxbox.no to end consumers. The terms of sale together with your order, confirmed through an order confirmation, constitute the overall contractual basis for the purchase.
You must be 18 years of age to shop.
We deliver to mainland Norway including Svalbard (excl. Jan Mayen or other duty-free zones). We also deliver to Europe subject to arrangements being made for delivery accessibility.
Consumer purchases are regulated in, among other things, the Consumer Purchases Act, the Right of Cancellation Act, the Marketing Act, the Personal Data Act, the E-commerce Act and the Credit Purchases Act. Where these conditions of sale require writing, this is fulfilled by using e-mail, text message to a mobile phone (SMS), letter, fax etc.
- Parties
The seller is: Brocks Engineering AS, dept. online store. Address: Fastingsvei 16a, 1678 Kråkerøy, Norway.
Organization no. NO998 156 149. Tel. +47 996 90 052. E-mail: info@broxbox.no , and will be called "we" or "us" in the following.
Buyer is: The person stated as the buyer in the order and is herein referred to as "you", "you", "your" or "your".
- Order and agreement process
Your order is binding when the order is registered on our server. You still have the right to withdraw from the purchase in accordance with the Act on the right of withdrawal, see the agreement's section 11. When we receive your order, you will automatically receive an order confirmation to your e-mail address.
Read the order confirmation carefully when you receive it and check whether the order confirmation is in accordance with the order.
- Information provided in the online store
We strive to give our customers as correct information about our products as possible. We reserve the right, however, that typographical errors may occur, which may mean that we cannot deliver according to information provided in our online store, our marketing or otherwise. Furthermore, we reserve the right to cancel your order or part of it, if the product is sold out. In the case of sold-out situations, you will be notified of this, possibly together with information about what we can offer instead. You will have the option to accept our new offer with the changes we specify in relation to your order, or cancel the order.
- Prices
All prices include value added tax and any environmental fee. The total cost of the purchase will appear before ordering and include all costs associated with the purchase such as costs for postage, shipping, packaging etc.
- Payment
The purchase price is settled by debit or credit card, vips, paypal etc. Partial payment and invoice can possibly be made in collaboration with a third party (e.g. Klarna).
- Delivery and delay
Delivery of the products takes place in the manner and at the place indicated on the order confirmation. We bear the risk for the products until they are taken over by the customer, i.e. when the customer has taken possession of the products. If the delivery of the products is delayed, we will give you information as soon as we are aware of it, together with information about and possibly when delivery can take place, or whether the product(s) are sold out. Depending on the nature of the products and the length of the delay, the customer may, depending on the circumstances, withhold the purchase price, demand delivery, demand compensation or terminate the agreement.
Uncollected orders:
We reserve the right to debit the costs of the handling that occurs when a package is not collected (return shipping, handling costs, etc.).
Therefore, we charge a fee of NOK 500 if the package is not collected. The shipment is at the pick-up location for 7 days, before it is returned to us. Please note: If you regret a purchase and want to return the item, you must first contact our customer service, who will help you with a return of the package.
- Examination of the products
After you have received the products, as soon as you have the opportunity to do so, you should check whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transport, or whether the products otherwise have faults or deficiencies.
- Your rights in the event of errors and omissions (Complaint)
If the products are faulty or missing, you can, depending on the circumstances, demand rectification of the fault, redelivery, price reduction, compensation or cancellation of the purchase. The error must be present when you receive the products in your possession. Faults that you discover within six months of receiving the products, however, should normally be regarded as faults that occurred before you received the products. Notifications of errors and defects in the products are sent to us by email. This must be done within a reasonable time after you discovered the error or deficiency. You still always have at least a two-month complaint deadline. We will confirm receipt of all complaints in writing. We will also confirm in writing receipt of goods that are sent back to us or our service workshop for inspection or rectification. The right to advertise applies for two years after you have taken over the product, or five years if the product is intended to last significantly more than two years. The right to complaint comes in addition to the right of withdrawal according to section 11.
- Warranty
Our guarantees do not imply any restrictions on the complaint deadline for goods according to the Consumer Purchase Act. The complaint deadline is two years after you took over the item, or five years if the item is intended to last significantly more than two years. See also section 9.
- Right of withdrawal
The Right of Cancellation Act gives you as a customer the right to cancel the purchase. The right of withdrawal applies to goods and to certain services (see exceptions in the last section). The right of withdrawal requires that you notify us of this no later than 14 days after you receive the delivery (withdrawal period). If you have not received a right of withdrawal form either in the order confirmation or upon delivery of the products, this deadline is extended to 12 months. In order for the right of withdrawal to be exercised, the product must be delivered to us in the same condition as you received it. All products must be returned to us within a reasonable time. We are obliged to pay back to you what you have paid including postage for the shipment to you, handling fees, customs fees, collection fees, etc. Reimbursement must take place within fourteen days after we receive the product from you or a collection note or the product has been made available to us. Any return shipping must be paid for by you.
The product is sent back to us, if possible in the original packaging, together with a right of withdrawal form. Further information on how to use the right of withdrawal can be found in the right of withdrawal form.
- Personal information
We basically only process personal data that you provide to us, and that is necessary for us to be able to carry out our obligations towards you. In cases where we also process personal data for other purposes, for example to send you information about offers etc., this is only done when you have consented to it. Before you consent, you must be informed about what the information will be used for and by whom. Your personal data is only disclosed to others when:
- you have consented to the disclosure, or
- when it is necessary for us to carry out the agreement with you, or
- in statutory cases.
If you have questions about personal data relating to you, or wish to make use of your rights to correction, blocking, deletion, etc. according to the Personal Data Act, you can contact us at info@broxbox.no .
- Disputes
The parties shall attempt to resolve any disputes amicably. If this is not successful, the case can be brought before the Consumer Council near the customer. All disputes must be resolved according to Norwegian law. If the case is brought before the courts, it must be decided in your (the buyer's) jurisdiction, which normally means close to where you live.
- Sales reservation
Brocks Engineering AS reserves the right to price changes, as well as typographical errors and changes in text, images and links on our websites.